Remote work, generational shifts, and a focus on well-being have shifted leadership away from control and toward trust, empathy, and purpose to drive engagement, innovation, and performance.
We've heard about customer service, but what about employee service? Zendesk Chief Revenue Officer Chris Donato has a few thoughts about how it feeds into EX and retention, and the role AI can play.
HR is a driving force in accelerating business evolution. But are leaders moving fast enough? Holger Mueller delivers a powerful keynote at TechHR Singapore 2022.