The next big opportunity: How to keep your people
We've heard about customer service, but what about employee service? Zendesk Chief Revenue Officer Chris Donato has a few thoughts about how it feeds into EX and retention, and the role AI can play.
Employee Engagement
Ensuring employee motivation, driving performance, and taking care of employee well-being. The employee engagement industry is rapidly evolving. Read about the latest trends in developing and sustaining employee engagement.
New Zealand leads 2025 work-life index, Australia in top 10
Employee RelationsEmployee Engagement
Relocating in 2025? New Zealand and Australia might just be calling — and they’re offering more than just stunning views and sunny skies. They are offering a better way to live and work.
Jason Portelli's top tips for supporting your neurodiverse team members
Step one: check that they actually want your support.
The gender burnout gap: why is work stress affecting women disproportionately?
Employee Engagement#MentalHealth
Studies show that women are significantly more stressed at work than men. There's a deeper story here: we ask an expert.
Tech adoption: How your team’s personality drives reactions
Successful tech adoption isn’t one-size-fits-all. Tailor your rollout to fit diverse personalities, and you will turn hesitation into engagement, and build a team that’s adaptable, empowered, and ready for change.
Keeping the C-suite in the C-suite - how do we reduce executive attrition?
C-SuiteEmployee Engagement#Retention
C-level executives are burning out and about to leave. We get some pointers from Gartner's Aaron McEwan on how to stem the departures.
Job optimism up, but global work woes linger
Data from Gallup shows that Australia and New Zealand lead in job optimism, yet still feel the global post-pandemic slump, as employee satisfaction and well-being decline worldwide despite pockets of regional economic and emotional resilience.
