The findings suggest Australian organisations are formalising AI leadership as adoption moves beyond experimentation.
More than seven in 10 Australians (72%) now use AI at work. Around 41% use it regularly to automate routine tasks.
Ryan Manning will lead product and technology strategy across Freshworks' AI, IT and customer experience portfolio.
A CBA spokesperson said the bank had hired more than 140 people across its Australian contact centre operations since the start of the year.
The payments giant will reduce around 7% of its workforce as it restructures operations, reinvests in growth areas and expands the use of AI across the business.
