TechHR
ex
L&D
UNPLUGGED
Sphere
About Us • Contact Us
People Matters ANZ
People Matters Logo
Login / Signup
People Matters Logo
Login / Signup
  • Current
  • Top Stories
  • News
  • Magazine
  • Research
  • Events
  • Videos
  • Webinars
  • Podcast

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

 

 

  • HotTopic
    HR Folk Talk FutureProofHR
  • Strategy
    Leadership Csuite StrategicHR EmployeeRelations BigInterview
  • Recruitment
    Employer Branding Appointments Permanent Hiring Recruitment
  • Performance
    Skilling PerformanceMgmt Compensation Benefits L&D Employee Engagement
  • Culture
    Culture Life@Work Diversity Watercooler SheMatters
  • Tech
    Technology HR Technology Funding & Investment Startups Metaverse
  • About Us
  • Advertise with us
  • Become a sponsor
  • Contact Us
  • Feedback
  • Write For Us

Follow us:

Privacy Policy • Terms of Use

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

People Matters Logo
  • Current
  • Top Stories
  • News
  • Magazine
  • Research
  • Events
  • Videos
  • Webinars
  • Podcast
Login / Signup

Categories:

  • HotTopic
    HR Folk Talk FutureProofHR
  • Strategy
    Leadership Csuite StrategicHR EmployeeRelations BigInterview
  • Recruitment
    Employer Branding Appointments Permanent Hiring Recruitment
  • Performance
    Skilling PerformanceMgmt Compensation Benefits L&D Employee Engagement
  • Culture
    Culture Life@Work Diversity Watercooler SheMatters
  • Tech
    Technology HR Technology Funding & Investment Startups Metaverse
Tech Tension: About half of global employees frustrated by work provided tech, a quarter could quit

Story • 29th Jun 2022 • 3 Min Read

Tech Tension: About half of global employees frustrated by work provided tech, a quarter could quit

Employee EngagementTechnology#Future of Work

Author: Mamta Sharma Mamta Sharma
8.5K Reads
More than half of employees believe their experience with technology impacts their morale, but only 20% of the C-Suite put a budget toward improving the digital employee experience, and only 21% of IT leaders prioritise end user experience when selecting tools, research by Ivanti has revealed.

The 'Everywhere Workplace' is undeniably the future of work, and digital experience is its top enabler. However, nearly half (49%) of employees are frustrated by the tech and tools their organisation provides, 64% believe that the way they interact with technology directly impacts morale, and 26% are considering quitting their jobs because they lack suitable tech.

These are the findings of the State of the Digital Employee Experience (DEX) study by Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge.

As per the report, 42% have spent their own money on better tech to work more productively, and 65% believe they would be more productive if they had better technology at their disposal.

Ivanti worked with global digital transformation experts and surveyed 10,000 office workers, IT professionals, and the C-Suite to evaluate the level of prioritisation and adoption of DEX in organisations and how it shapes the daily working experiences for employees.

Profitability prioritised over employee experience

Globally the C-Suite's number one priority was employee productivity, with workplace culture and employee satisfaction falling further down the list.

Furthermore, 62% of the C-Suite concede that leadership prioritises profitability over employee experience.

As employee experience continues to fall to the bottom of the C-Suite agenda, IT will continue to deprioritise it on their end too, with only 21% of IT leaders considering the end user experience to be the main priority when selecting new tools, says the report.

"Ensuring positive employee digital experiences is the new cornerstone of modern business IT management. The improvement of workforce productivity helps attract and retain essential talent, accelerates business agility and competitiveness, reduces operational costs, and drives organisational success and profitability. Understanding DEX requirements is the key to adapting related technologies and practices that will support each organisation's unique environment," noted Steve Brasen, Research Director with Enterprise Management Associates.

Technology and hybrid work culture

Conflicting views remain between C-Suite, IT, and employees when it comes to the future of work and technology's role in enabling the culture of hybrid work.

Just 13% of knowledge workers prefer to work exclusively from the office, yet 56% of CXOs still feel that employees need to be in the office to be productive, although 74% of the C-Suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive.

Hybrid work hassles

Innovation is undeniably the driving force behind the rise of hybrid work, but the unfortunate truth is that many organisations still experience major challenges in its adoption.

The top challenges reported by office workers include too many emails or chat messages (28%), a lack of connection to co-workers (27%), and software not working properly (23%).

But despite these challenges and executive skepticism, all groups reported being more productive in the era of hybrid work, highlighting the fact that it is not so much the place of work that impacts productivity, but the experience that people have when interacting with technology.

"The Everywhere Workplace has forever changed employee expectations when it comes to where they work, how they work, and what device they work on. How employees interact with technology and their satisfaction with that experience directly relates to the success and value they deliver to the organisation. The Digital Employee Experience should be a board level priority, and IT teams are poised to be strategic leaders in their organisation to make it happen,” said Jeff Abbott, CEO, Ivanti.

The growing variety of devices and networks that hybrid workers use has greatly expanded the inventory of assets that IT teams need to manage, but 32% of IT professionals still use spreadsheets to track these assets and only 47% agree completely that their organisations have full visibility into every device that attempts to access their network.

Security stays a concern

One of the biggest challenges facing IT leaders today is the need to enable a seamless end user experience while maintaining robust security. The challenge becomes more complex when there is pressure from the top to bypass security measures, with 49% of C-level executives reporting they have requested to bypass one or more security measures in the last year.

“Maintaining a secure environment and focusing on the digital employee experience are two inseparable elements of any digital transformation. In the war for talent, a key differentiator for organisations is providing an exceptional and secure digital experience. We believe that organizations not prioritising how their employees experience technology is a contributing factor for the Great Resignation," said Abbott.

With the availability of innovative new technologies that both enable and support hybrid workforces, IT now has the opportunity to make a positive impact on broader organisational strategy.

By taking ownership of the digital employee experience and working closely with the C-Suite to accomplish common goals, IT can drive better business outcomes – from employee productivity to workforce retention, the report stresses.

Read More

Did you find this article helpful?


You Might Also Like

Creating a culture of workplace civility

STORY • 23rd Apr 2025 • 4 Min Read

Creating a culture of workplace civility

Employee Engagement#MentalHealth
Handling bereavement: HR’s role in the human duty

STORY • 2nd Apr 2025 • 3 Min Read

Handling bereavement: HR’s role in the human duty

Employee Engagement
Gen Z and Total Rewards: Preparing for the Future

STORY • 21st Mar 2025 • 6 Min Read

Gen Z and Total Rewards: Preparing for the Future

Employee RelationsEmployee EngagementTalent Management#RedefiningRewards#Future of Work#AdaptableHR
NEXT STORY: Talent leaders must invest in future-proofing their workplaces: CSS Corp’s TA head

Trending Stories

  • design-thinking-hr

    Skype is dead: Did Microsoft's leadership let a billion-doll...

  • design-thinking-hr

    Keeping the C-suite in the C-suite - how do we reduce execut...

  • design-thinking-hr

    Return to office: the legalities

  • design-thinking-hr

    The trust factor: Why modern leaders can’t afford to overl...

People Matters Logo

Follow us:

Join our mailing list:

By clicking “Subscribe” button above, you are accepting our Terms & Conditions and Privacy Policy.

Company:

  • About Us
  • Advertise with us
  • Become a sponsor
  • Privacy Policy
  • Terms of Use

Contact:

  • Contact Us
  • Feedback
  • Write For Us

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

Get the latest Articles, Insight, News & Trends from the world of Talent & Work. Subscribe now!
People Matters Logo

Welcome Back!

or

Enter your registered email address to login

Not a user yet? Lets get you signed up!

A 5 digit OTP has been sent to your email address.

This is so we know it's you. Haven't received it yet? Resend the email or then change your email ID.

People Matters Logo

Welcome! Let's get you signed up...

Starting with the absolulte basics.

Already a user? Go ahead and login!

A 5 digit OTP has been sent to your email address.

This is so we know it's you. Haven't received it yet? Resend the email or then change your email ID.

Let's get to know you better

We'll never share your details with anyone, pinky swear.

And lastly...

Your official designation and company name.