TechHR
ex
L&D
UNPLUGGED
Sphere
About Us • Contact Us
People Matters ANZ
People Matters Logo
Login / Signup
People Matters Logo
Login / Signup
  • Current
  • Top Stories
  • News
  • Magazine
  • Research
  • Events
  • Videos
  • Webinars
  • Podcast

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

 

 

  • HotTopic
    HR Folk Talk FutureProofHR
  • Strategy
    Leadership Csuite StrategicHR EmployeeRelations BigInterview
  • Recruitment
    Employer Branding Appointments Permanent Hiring Recruitment
  • Performance
    Skilling PerformanceMgmt Compensation Benefits L&D Employee Engagement
  • Culture
    Culture Life@Work Diversity Watercooler SheMatters
  • Tech
    Technology HR Technology Funding & Investment Startups Metaverse
  • About Us
  • Advertise with us
  • Become a sponsor
  • Contact Us
  • Feedback
  • Write For Us

Follow us:

Privacy Policy • Terms of Use

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

People Matters Logo
  • Current
  • Top Stories
  • News
  • Magazine
  • Research
  • Events
  • Videos
  • Webinars
  • Podcast
Login / Signup

Categories:

  • HotTopic
    HR Folk Talk FutureProofHR
  • Strategy
    Leadership Csuite StrategicHR EmployeeRelations BigInterview
  • Recruitment
    Employer Branding Appointments Permanent Hiring Recruitment
  • Performance
    Skilling PerformanceMgmt Compensation Benefits L&D Employee Engagement
  • Culture
    Culture Life@Work Diversity Watercooler SheMatters
  • Tech
    Technology HR Technology Funding & Investment Startups Metaverse
Building a culture of resilience in organizations through communication

Story • 14th Sep 2021 • 2 Min Read

Building a culture of resilience in organizations through communication

Employee EngagementCulture#EmployeeExperience#PMEXAPAC

Author: Ajinkya Salvi Ajinkya Salvi
4.9K Reads
Read on to know intriguing insights shared by Marriott’s Andrew Newmark and Experian’s Chai Ping Chua on how honest storytelling is key to building trust and resilience among the workforce, in a fireside chat at People Matters EX APAC conference 2021.

In these difficult times, maintaining employee well-being, sustaining innovation & addressing declining revenues are the top priorities for leaders around the world. Andrew Newmark, Vice President Human Resources – Asia Pacific at Marriott International, and Chai Ping Chua, HR Director & Country Site Leader at Experian address the concerns by sharing their views in a fireside session chaired by Rachel Ranosa, Senior Editor at People Matters at EX APAC conference 2021. 

Below are the excerpts from the session: 

Communication & Resilience - foundations of “People First’ culture  

It has been a massive challenge for leaders to navigate in the post-pandemic world. Members of the workforce who had never experienced a crisis like this before were worried and hapless to act.  Marriott's Andrew Newmark and Experian’s Chai Ping Chua agreed that it is very critical for leaders to show a hands-on approach and inspire resilience. As Andrew observed from his company’s experience, ‘People First’ culture symbolises “ making sure everyone is safe and navigating them in the crises through communication and resilience.” 

Identifying different revenue streams is an important task for any organization that wants to thrive in this new world of work and as Cha Ping Chau emphasised, the companies have to evolve over time and develop the ability to make quick decisions. The key factors that bind together are communication and resilience, which can support leaders in navigating the uncharted waters of the post-pandemic world. 

Biggest Social Experiment Ever!

Marriott and Experian aimed to find ways to journey with their workforce on the path of resilience and communication. The organizations adapting to the new ways of working also had the responsibility to make sure that their workforce is on the same page. Chi Ping Chau observed that the pandemic itself, in a way, is the biggest social experiment that has come across to people. It has become a testing arena for professionals to assess the intensity and volatility at every step taken towards growth. 

Leaders need to step up and take the reins in the narrative to make sure the employees are provided with the necessary ammunition of trust and clarity. Leaders need to understand the power of story-telling and utilise it with honesty so as to build trust and transparency with the workforce.

Andrew and Chai Ping concluded their session by revealing how revamping the communication strategies with story-telling aspects, can actually help leaders to see the plight of their workforce in a different light. They emphasised the importance of transparency, honesty, and trust in communication and depending on the circumstances, the ability to ‘prioritise’ will be crucial to encourage resilience. 

Read More

Did you find this article helpful?


You Might Also Like

Creating a culture of workplace civility

STORY • 23rd Apr 2025 • 4 Min Read

Creating a culture of workplace civility

Employee Engagement#MentalHealth
Handling bereavement: HR’s role in the human duty

STORY • 2nd Apr 2025 • 3 Min Read

Handling bereavement: HR’s role in the human duty

Employee Engagement
Gen Z and Total Rewards: Preparing for the Future

STORY • 21st Mar 2025 • 6 Min Read

Gen Z and Total Rewards: Preparing for the Future

Employee RelationsEmployee EngagementTalent Management#RedefiningRewards#Future of Work#AdaptableHR
NEXT STORY: How UK based inside voices is building a Glassdoor for diversity

Trending Stories

  • design-thinking-hr

    Skype is dead: Did Microsoft's leadership let a billion-doll...

  • design-thinking-hr

    Keeping the C-suite in the C-suite - how do we reduce execut...

  • design-thinking-hr

    Return to office: the legalities

  • design-thinking-hr

    The trust factor: Why modern leaders can’t afford to overl...

People Matters Logo

Follow us:

Join our mailing list:

By clicking “Subscribe” button above, you are accepting our Terms & Conditions and Privacy Policy.

Company:

  • About Us
  • Advertise with us
  • Become a sponsor
  • Privacy Policy
  • Terms of Use

Contact:

  • Contact Us
  • Feedback
  • Write For Us

© Copyright People Matters Media Pte. Ltd. All Rights Reserved.

Get the latest Articles, Insight, News & Trends from the world of Talent & Work. Subscribe now!
People Matters Logo

Welcome Back!

or

Enter your registered email address to login

Not a user yet? Lets get you signed up!

A 5 digit OTP has been sent to your email address.

This is so we know it's you. Haven't received it yet? Resend the email or then change your email ID.

People Matters Logo

Welcome! Let's get you signed up...

Starting with the absolulte basics.

Already a user? Go ahead and login!

A 5 digit OTP has been sent to your email address.

This is so we know it's you. Haven't received it yet? Resend the email or then change your email ID.

Let's get to know you better

We'll never share your details with anyone, pinky swear.

And lastly...

Your official designation and company name.