Strategic HR
How HR can champion leadership and an AI-positive culture

By Kurt Gillam, Executive General Manager, ANZ, PERSOL
Australian organisations are entering an exciting phase of workforce transformation. With artificial intelligence (AI) rapidly reshaping skills and leadership expectations evolving, HR leaders are uniquely positioned to turn these changes into opportunities for growth and innovation.
Closing the leadership gap with confidence
Today’s leadership landscape is shifting, and that presents a clear opportunity. Research from DDI shows that only 20% of HR professionals feel their organisations have leaders ready to step into critical roles. Rather than viewing this as a gap, HR can reframe it as a chance to build stronger pipelines and invest strategically in capability at all levels.
Blanchard Australia research shows the pay-off: organisations that invest in leadership development are 2.4 times more likely to hit performance targets and 2.7 times more likely to succeed in change management.
Employees are looking for leaders who can connect, inspire, and deliver results in hybrid and digital-first environments. HR can support this by focusing on practical leadership skills that drive real impact. This includes coaching and feedback to empower teams, emotional intelligence to build trust, and adaptive decision-making to navigate uncertainty. Strong communication helps leaders inspire and align people, while collaboration ensures diverse voices are heard across the organisation.
To help employees develop these skills, organisations can implement initiatives such as peer coaching circles, leadership simulations, reverse mentoring with digital natives, and real-world stretch projects backed by mentoring.
These programs also prepare leaders to confidently guide organisation-wide digital transitions, equipping them with the ability to use AI and digital tools effectively and understand their value in day-to-day work. By combining practical leadership skills with technology fluency, HR can create leaders who inspire their teams while embracing innovation and change.
AI as a career catalyst
AI is rapidly taking on routine tasks in areas such as administration, customer service, and analytics, while employees focus on higher-value work, creativity, and problem-solving. HR plays a pivotal role in positioning AI as a career enabler, helping employees assess their strengths, identify future pathways, and understand emerging roles in analytics, robotics, and digital product management.
It is important to frame AI as an assistant that empowers employees rather than a replacement.
Organisations can highlight success stories that show how AI reduces repetitive work and frees employees to focus on innovation, and recognise individuals who leverage AI effectively, encouraging peer learning and confidence.
For example, a retail team using AI-powered chatbots might cut customer wait times in half, freeing service staff to solve more complex issues. Stories like these bring the benefits of AI to life and make adoption feel tangible.
Integrating leadership and AI for workforce success
The most powerful results come when leadership and AI readiness are developed hand in hand. Employees adopt new technologies more readily when guided by trusted, digitally fluent leaders who combine human skills with tech confidence.
HR can foster this integration by building leaders who pair emotional intelligence with digital fluency, promoting a culture of continuous feedback and experimentation, and positioning AI as a tool to accelerate growth and amplify the human touch.
Organisations that embrace this approach strengthen engagement, retention, and long-term growth. Far from being a challenge, the convergence of leadership development and AI adoption presents a chance to elevate HR from a support function to a strategic partner at the heart of business success.
HR has never had a more exciting role to play in shaping the future of work. The question for HR leaders now is: how will you integrate AI and leadership readiness into your 2026 strategy? Those who start now will not only close the leadership gap but also inspire their people to thrive in the future of work.
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