Dentsu has appointed Ashish Khanna as Global CEO, Dentsu Global Services (DGS), a globally networked talent capability that delivers high quality services across dentsu’s creative, media, and customer experience management (CXM) businesses.
In this role, Khanna will lead DGS’s 8,500-plus strong networked team across the globe.
Reporting into Michael Komasinski, CEO, CXM, international markets, he will also work closely with the global leadership and brand teams to drive growth and operational excellence for dentsu clients around the world.
Khanna will be responsible for operationalising a globally networked talent capability that enables clients to access high-quality, consistent, cost-competitive services, combining the right expertise with the right technology from the right locations. Leveraging artificial intelligence (AI) and automation, Khanna is committed to modernising the operations of this global capability to drive sustainable impact for dentsu's global clients, employees, and society, the company said in a statement.
Khanna is a seasoned professional with more than 25 years’ experience in driving transformation, innovation, and operational excellence for companies such as Genpact, Accenture, and PwC. He successfully oversaw delivery and transformative programs for Fortune 500 companies and managed large global teams. Some of the transformative programs involved driving operational effectiveness, digital platforms, and strategic technology deployment for global clients.
“As an industry leader in automation, digital operations, and future-of-work strategies, Ashish brings vast experience managing complex digital transformation programs, including new technologies, operating models, and digital service launches. In his capacity, he will continue to drive dentsu's long-term success by providing clients with high-quality service and fostering a positive work environment for our teams," said Komasinski.
“The world-class DGS team represents a wonderfully diverse group of networked talent who will work with radical collaboration across dentsu to build client-centric solutions powered by technology. I look forward to working alongside them to drive transformation, innovation, and operational excellence that will accelerate dentsu’s growth ambitions,” added Khanna.
DGS is a consolidation of several key acquisitions in India, including Dentsu World Services, LiveArea, Paragon, and Ugam. With an aim to scale globally, DGS is investing heavily in highly skilled talent, processes, and technology. The team experienced accelerated growth in 2022 with 2,500 new hires onboarded across India.