Appointments
William Quigley steps into Chief People Officer role at Serco for Asia Pacific
Serco appoints Quigley, strengthening its regional people strategy with his extensive experience in talent, HR transformation, and capability development.
Serco has appointed William Quigley as the Chief People Officer for its Asia Pacific business, marking a significant step in his 11-year journey with the company. He moves into the role after serving as Acting CPO and Group Director for Talent Acquisition, a period during which he helped reshape Serco’s hiring strategy, strengthened leadership capability, and supported major workforce transformation programmes across multiple regions.
In his new remit, Quigley will oversee Serco’s full people strategy across Australia, New Zealand, and the broader AsPac portfolio. This includes HR Shared Services, Diversity, Equity and Inclusion, Learning and Development, Reward, and Industrial Relations. He will also join the AsPac Executive Leadership Team and report directly to the Divisional CEO.
Much of Quigley’s impact within Serco has come from his ability to scale talent operations in highly regulated and safety-critical sectors such as justice, defence, health, transport, and citizen services. As Group Director of Talent Acquisition, he led global resourcing strategies that enabled Serco to hire more than 20,000 professionals annually, while improving candidate experience and supporting complex cross-regional workforce requirements across the UK, Europe, the Middle East, North America, and Asia Pacific.
Across his tenure, he has contributed to major HR transformation initiatives, helping Serco build more consistent processes, strengthen workforce readiness, and respond to evolving capability needs in public-sector and essential-services environments. His appointment signals Serco’s continued focus on building a people strategy that aligns organisational performance with culture, safety, and long-term capability development.
As Quigley moves into the CPO role on a permanent basis, much of the focus now shifts to how he will steer Serco’s people agenda in the region. Colleagues say his familiarity with the business puts him in a strong position to shape the next phase of its workforce priorities — from strengthening leadership capability and tightening operational processes to preparing teams for the demands of a growing and increasingly complex regional portfolio.
In his new remit, Quigley will oversee Serco’s full people strategy across Australia, New Zealand, and the broader AsPac portfolio. This includes HR Shared Services, Diversity, Equity and Inclusion, Learning and Development, Reward, and Industrial Relations. He will also join the AsPac Executive Leadership Team and report directly to the Divisional CEO.
Much of Quigley’s impact within Serco has come from his ability to scale talent operations in highly regulated and safety-critical sectors such as justice, defence, health, transport, and citizen services. As Group Director of Talent Acquisition, he led global resourcing strategies that enabled Serco to hire more than 20,000 professionals annually, while improving candidate experience and supporting complex cross-regional workforce requirements across the UK, Europe, the Middle East, North America, and Asia Pacific.
Across his tenure, he has contributed to major HR transformation initiatives, helping Serco build more consistent processes, strengthen workforce readiness, and respond to evolving capability needs in public-sector and essential-services environments. His appointment signals Serco’s continued focus on building a people strategy that aligns organisational performance with culture, safety, and long-term capability development.
As Quigley moves into the CPO role on a permanent basis, much of the focus now shifts to how he will steer Serco’s people agenda in the region. Colleagues say his familiarity with the business puts him in a strong position to shape the next phase of its workforce priorities — from strengthening leadership capability and tightening operational processes to preparing teams for the demands of a growing and increasingly complex regional portfolio.
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