High tech costs and reduced visibility pose major challenges for leaders: Cognizant

Tech leaders are grappling with an unprecedented set of challenges as technology costs soar while visibility into these expenditures dramatically declines. A recent Cost Intelligence report from technology provider Cognizant sheds light on this growing dilemma, revealing that the transparency of technology spending has plummeted from 73% in 2022 to just 53% in 2024. This drop in cost visibility has left many organizations struggling to track and manage their technology budgets effectively, compounding the pressures already facing tech leaders in today’s fast-evolving digital landscape.

A growing disconnect between spending and value

One of the central challenges highlighted in the report is the difficulty tech leaders face in aligning their technology investments with tangible business outcomes. The report reveals that 65% of respondents are finding it increasingly challenging to link their technology spending directly to business value. This disconnect poses a significant obstacle as organisations strive to justify their technology budgets while also ensuring that every dollar spent contributes to the broader business goals.

Moreover, 67% of tech leaders reported an inability to act effectively on cost insights, further exacerbating the problem. With cost transparency dwindling, the capacity to make informed decisions about technology investments is also diminishing, leaving many organisations in a precarious position where they are investing heavily in technology without a clear understanding of the returns these investments are generating.

Rob Marchiori, Cognizant Australia Country Lead, commented on the situation, stating, "As demand for generative AI solutions continues to surge, Australian business leaders are under pressure to innovate in the face of diminishing cost visibility and increasing tech debt." His remarks underscore the complex balancing act that tech leaders must perform: driving innovation while simultaneously managing and justifying the escalating costs of technology.

The impact of legacy systems and SaaS models

Another significant finding from the report is the impact of legacy systems and the widespread adoption of Software as a Service (SaaS) models on technology cost management. Legacy systems, often outdated and inefficient, contribute to a growing tech debt that organizations must contend with as they attempt to modernize their technology infrastructure. This tech debt not only inflates costs but also complicates efforts to streamline operations and enhance cost visibility.

The shift towards SaaS models, while offering flexibility and scalability, has also introduced new challenges in managing technology expenditures. The report indicates that the proliferation of SaaS solutions has made it more difficult for organizations to maintain a clear overview of their technology costs. With numerous SaaS subscriptions and licenses to manage, tracking spending has become a more complex task, often leading to overlooked or redundant costs that further strain budgets.

The generative AI paradox

The rise of generative AI represents a significant paradox for tech leaders. On one hand, AI promises substantial advancements in areas like automation, data analysis, and customer service. On the other hand, the implementation of AI solutions requires significant investment in resources, skilled talent, and enhanced cybersecurity measures. This paradox highlights the dual nature of AI as both a potential game-changer and a costly investment that must be carefully managed to avoid becoming a financial burden.

The Cost Intelligence report underscores the need for organizations to carefully assess the costs and benefits of AI initiatives. While the potential benefits of AI are vast, the report suggests that without proper cost management strategies in place, these initiatives could exacerbate the existing challenges tech leaders face, particularly in terms of cost visibility and alignment with business value.

Strategies for navigating the new landscape

In light of these challenges, the report offers several recommendations for tech leaders looking to regain control over their technology costs and improve their alignment with business outcomes. One of the key strategies emphasized in the report is the need to reduce architectural complexity within technology ecosystems. Simplifying systems and streamlining processes are viewed as essential steps in achieving cost efficiencies and enhancing overall business capabilities.

By focusing on engineering excellence and reducing unnecessary complexity, organizations can better manage their technology investments and ensure that they are driving meaningful business outcomes. This approach not only helps in controlling costs but also positions organizations to be more agile and responsive to the rapidly changing technological landscape.

Another critical strategy highlighted in the report is the adoption of advanced analytical tools. These tools are essential for regaining visibility into technology costs and making informed decisions about future investments. The report suggests that businesses need to leverage these tools to gain a deeper understanding of where their technology dollars are going and how these expenditures are contributing to their overall business goals.

Advanced analytics can provide tech leaders with the insights they need to identify inefficiencies, uncover hidden costs, and optimize their technology spending. By adopting a data-driven approach to cost management, organizations can make more strategic decisions that align with their long-term objectives.

The importance of strategic leadership

The challenges outlined in the Cost Intelligence report underscore the importance of strategic leadership in navigating the current technology landscape. Tech leaders must not only manage the immediate pressures of rising costs and diminishing visibility but also position their organizations for long-term success in an increasingly complex and competitive environment.

Strategic leadership involves making tough decisions about where to invest and where to cut back, all while ensuring that technology investments are aligned with the broader business strategy. It also requires a forward-thinking approach to managing technology costs, one that anticipates future challenges and opportunities rather than simply reacting to current pressures.

In his comments, Rob Marchiori emphasized the need for a proactive approach to managing technology costs. "The Cost Intelligence Report underscores the critical need for advanced analytical tools and streamlined systems," he said. "By simplifying their architecture and focusing on engineering excellence, organizations can better manage their technology investments, ultimately balancing the complex demands of innovation and cost control in today's challenging landscape."