Meta to Cognizant: List of companies that rolled out their own AI tools for employees

In the pulsating heart of today's workplaces, a profound evolution is underway, driven by the infusion of groundbreaking AI tools and chatbots meticulously tailored to elevate the prowess of every employee. As the digital realm continues to redefine conventional norms, a cadre of visionary organisations stands at the forefront of this revolution, wielding bespoke AI solutions to sculpt a landscape where efficiency thrives, and skill enhancement knows no bounds.

Gone are the days of mundane tasks shackling productivity; in their place, AI-driven marvels stride boldly, liberating minds from the drudgery of manual labour and opening vistas of innovation. These internal AI tools aren't just about streamlining operations; they're about unleashing the full potential of every individual, equipping them with the tools to conquer challenges and ascend to unprecedented heights of proficiency.

Enterprises are awakening to the promise of AI, investing in personalised learning platforms that morph and mould to cater to individual learning styles, and deploying virtual assistants that dance gracefully through the labyrinth of administrative tasks. These aren't mere novelties; they're the harbingers of a new epoch in workplace dynamics, where synergy between humans and machines births a crescendo of efficiency and creativity.

But it's not just about staying ahead of the curve; it's about nurturing a culture of perpetual growth, where employees are not just workers but architects of their destiny. These companies understand that in the cauldron of innovation, greatness is forged, and by embracing AI, they're sculpting a future where every employee is a titan of industry, propelled by the winds of progress.

List of companies that rolled out their own AI tools for employees

Deloitte

Deloitte, a global leader in professional services, introduced a cutting-edge generative artificial intelligence chatbot named "PairD" to its extensive workforce spanning 75,000 employees across Europe and the Middle East. Initially piloted in the UK in October, this rollout signifies Deloitte's commitment to leveraging AI technology to bolster productivity and streamline operations. However, despite its promising potential, employees were advised to exercise caution due to the nascent stage of the technology, which may result in occasional inaccuracies regarding people, places, and facts as the AI tool continues to evolve and refine its capabilities.

Meta

Meta, formerly known as Facebook, introduced an advanced artificial intelligence (AI) chatbot named 'Metamate' to its workforce, leveraging internal data to enhance employee productivity and efficiency. According to reports from The Verge, Metamate is designed to assist employees in various tasks such as summarising meetings, writing code, and debugging features. The company is currently in the process of internally rolling out this innovative tool to a select group of employees.

In developing Metamate, Meta explored various options for powering the chatbot, including discussions with tech giants Microsoft and OpenAI. Ultimately, Meta opted to develop an in-house model to drive the functionality of Metamate. This decision reflects Meta's strategic commitment to advancing its AI capabilities and underscores its dedication to fostering innovation within the organisation.

Meta's CEO, Mark Zuckerberg, previously announced the establishment of a new "top-level" product team focused on generative AI, emphasizing the company's proactive approach to harnessing AI technology to drive progress and innovation across its operations. With the rollout of Metamate and the establishment of dedicated AI-focused teams, Meta is poised to further enhance its internal processes and empower employees with cutting-edge tools to navigate the dynamic digital landscape.

Cognizant

Cognizant joined forces with tech giant Microsoft to unveil the Innovation Assistant, a groundbreaking generative AI-powered tool developed on the Microsoft Azure OpenAI Service platform. This cutting-edge tool is poised to revolutionise Cognizant's internal innovation initiative, Bluebolt, by seamlessly integrating enterprise knowledge and igniting creativity and innovation among teams of Cognizant employees.

The Innovation Assistant marks a significant leap forward in human-machine collaboration, leveraging AI technology to address client challenges across a spectrum of industries. By harnessing the power of AI, Cognizant aims to enhance productivity, drive innovation, and deliver unparalleled value to its clients.

This strategic partnership underscores Cognizant's unwavering commitment to fostering a culture of innovation and propelling digital transformation through cutting-edge technologies. With its wealth of technical and industry expertise, Cognizant is poised to lead the charge in unlocking new possibilities and driving sustainable growth in the digital era.

Wilo

The Wilo Group introduced WiloGPT, an innovative AI chatbot embedded within its internal IT infrastructure, to streamline operations and enhance employee productivity. Offering similar functionality to ChatGPT, this in-house chatbot is poised to revolutionize the way Wilo employees navigate their daily tasks. Currently undergoing testing by approximately 200 employees, WiloGPT is set to be made available to the entire workforce in the near future.

Oliver Hermes, President & CEO of the Wilo Group, emphasized the significance of artificial intelligence in driving the digital transformation of industries. He highlighted the multitude of opportunities that AI presents in addressing global challenges and propelling innovation. As a digital pioneer in the industry, Wilo is committed to leveraging AI technologies to overcome obstacles associated with emerging megatrends. The launch of WiloGPT reaffirms Wilo's dedication to embracing digitalization and empowering its workforce with cutting-edge tools for success.

OCBC Bank 

Following a successful six-month trial period from April to September 2023, OCBC Bank has implemented an AI chatbot across its entire organisation. The trial involved approximately 1,000 OCBC staff spanning various departments, including investment research, product management, and marketing. During this period, employees utilized OCBC GPT for a variety of tasks, including writing investment research reports, translating content into multiple languages, and drafting customer responses.

Remarkably, trial participants experienced a significant boost in productivity, completing tasks approximately 50% faster than before, even after fact-checking the accuracy of OCBC GPT's output. This notable improvement underscores the efficiency and effectiveness of OCBC ChatGPT, which is powered by ChatGPT's Large Language Models. By leveraging advanced natural language processing capabilities, OCBC ChatGPT analyzes queries and generates comprehensive responses based on accessible text-based information online.

Workelevate

Workelevate unveiled its latest innovation: the HR Chatbot, designed to streamline HR support services and elevate the overall digital experience for employees. This advanced chatbot covers a wide spectrum of functionalities, assisting employees with various tasks such as managing personal information, tracking attendance and leave, accessing salary slips, providing guidance on HR policies, and retrieving taxation documents, among others.

In addition to its core functionalities, the platform facilitates seamless booking of meeting rooms, efficient resolution of grievances, and comprehensive management of campaigns and surveys. Moreover, it actively promotes employee engagement through communication tools and recognition programs, fostering a positive and supportive work environment.

With Workelevate's HR Chatbot, employees can effortlessly navigate their professional responsibilities, freeing up valuable time for HR teams to focus on strategic initiatives aimed at enhancing employee satisfaction and organizational productivity.

Yellow.ai

Yellow.ai introduced its proprietary internal AI tool, named Raya, designed to function as a digital colleague for the People team. Integrated seamlessly within the Yellow.ai communication platform, Slack, Raya acts as a valuable resource for employees, catering to various needs ranging from psychological support to social engagement. For example, Raya can furnish pertinent employee policies or facilitate discussions among colleagues within designated channels like #tribe.

Moreover, Yellow.ai's internal teams have developed customized bots to streamline processes and workflows further. These endeavors reflect Yellow.ai's employee-centric approach to innovation, characterized by initiatives such as employee Hackathons aimed at fostering creativity and out-of-the-box thinking.

PwC

PwC introduced a custom-built virtual assistant named ChatPwC to its 8,400 partners and staff, offering a wide range of capabilities including data formatting, code writing, meeting and document summarisation, and email composition. Following a successful six-month trial involving over 1,000 employees, this innovative generative artificial intelligence tool is now accessible to all local PwC staff.

The firm's primary goal with ChatPwC is to enhance productivity and the quality of client work. Tom Pagram, PwC Australia’s artificial intelligence leader, highlighted that ChatPwC is powered by a diverse range of AI models, including those supporting ChatGPT, specifically trained to perform designated tasks. This strategic initiative underscores PwC's commitment to leveraging advanced AI technologies to drive efficiency and effectiveness across its operations.

McKinsey

McKinsey unveiled its proprietary generative AI platform, dubbed Lilli, to its internal workforce. Named in honor of Lillian Dombrowski, McKinsey's first professional female hire in 1945, who spearheaded the company's archives, Lilli serves as a comprehensive knowledge management tool. Operating in two modes, it facilitates searching the knowledge archival base and functions as a chat option for external sources.

This platform is a game-changer, consolidating over 40 knowledge sources and more than 100,000 documents. Lilli's deployment underscores McKinsey's commitment to harnessing cutting-edge AI technologies to empower its employees with robust tools for information retrieval and knowledge sharing.

Walmart

Walmart introduced "My Assistant," a groundbreaking generative AI-powered tool, to its non-store U.S. employees. Accessible to a staggering 50,000 employees through both desktop and mobile app interfaces within the Me@Campus platform, Walmart's proprietary tool promises to revolutionize the employee experience.

With its innovative features, My Assistant is set to streamline various tasks, including draft writing, creative collaboration, and document summarization. Additionally, Walmart plans to leverage this tool to facilitate new hires' orientation process and enhance employees' understanding of company benefits during annual enrollment.

Excitingly, Walmart is committed to further enhancing My Assistant, with plans to integrate self-service capabilities for an even more seamless and efficient experience. This bold move underscores Walmart's dedication to harnessing advanced AI technologies to empower its workforce and drive operational excellence.

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Excelity Global

Excelity Global launched Excelia, an innovative AI-powered chat assistant aimed at resolving employee queries efficiently. By leveraging AI technology, Excelia streamlines critical HR processes such as employee onboarding, training, and information retrieval, thereby relieving HR departments from mundane tasks that often consume their time and resources.

Excelia taps into Excelity's central human resources (HR) information system to deliver instant and personalized responses tailored to each employee's specific profile. This personalized approach enhances the user experience, ensuring that employees receive relevant and accurate information whenever they interact with the chat assistant.

With its contemporary conversational interface, Excelia fosters seamless interaction and engagement, making it easier for employees to navigate HR-related tasks and obtain the support they need. By promoting interaction across various business verticals, Excelia plays a crucial role in enhancing collaboration and communication within the organization.